/* Messaging workspace: one viewport, independently scrolling panes.
   Shared Hermelo tokens; no WhatsApp branding or fabricated delivery state. */
html[data-page="inbox"] #content { max-width: none; padding: 24px; background: var(--cat-bg); }
.inbox-workspace { display: grid; grid-template-columns: minmax(300px, 360px) minmax(0,1fr); height: calc(100dvh - 48px); min-height: 0; overflow: hidden; border: 1px solid var(--cat-border); border-radius: 16px; background: var(--cat-surface); box-shadow: 0 2px 8px hsl(40 7% 12% / .04); scrollbar-color: var(--cat-border) transparent; }
.inbox-connection { margin: 0 0 8px; padding: 8px 12px; font-size: 14px; line-height: 1.5; }
.inbox-connection.is-alert { background: var(--wait-bg, var(--cat-tint)); }
.inbox-connection .journey-text-button { margin-left: 8px; font-size: inherit; }
.inbox-workspace :is(h1,h2,p) { margin: 0; }
.inbox-workspace button { cursor: pointer; }
.inbox-workspace button:disabled { opacity: .5; cursor: wait; }
.inbox-list-pane,.inbox-thread-pane { min-width: 0; min-height: 0; display: flex; flex-direction: column; overflow: hidden; }
.inbox-list-pane { border-right: 1px solid var(--cat-border); background: var(--cat-surface); }
.inbox-list-head { flex: none; padding: 24px 20px 12px; }
.inbox-list-title { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 24px; }
.inbox-list-title h1 { font-size: 24px; line-height: 1.25; letter-spacing: -.025em; }
.inbox-list-title p { font-size: 14px; color: var(--cat-muted); margin-top: 4px; }
.inbox-workspace .inbox-icon-button { display: inline-flex; align-items: center; justify-content: center; flex: none; min-width: 44px; height: 44px; padding: 8px; border: 0; border-radius: 50%; background: transparent; color: var(--cat-muted); text-decoration: none; }
.inbox-workspace .inbox-icon-button:hover { background: var(--cat-tint); color: var(--cat-accent); }
.inbox-search { display: flex; align-items: center; gap: 8px; min-height: 48px; padding: 0 12px; border: 1px solid transparent; background: var(--cat-bg); border-radius: 12px; color: var(--cat-muted); }
.inbox-search:focus-within { outline: 2px solid var(--cat-action); outline-offset: 2px; }
.inbox-search svg { flex: none; }
.inbox-workspace .inbox-search input { min-width: 0; width: 100%; min-height: 44px; border: 0; outline: 0; padding: 0; background: transparent; color: var(--cat-text); font-size: 16px; box-shadow: none; }
.inbox-list-meta { display: flex; justify-content: space-between; gap: 8px; padding-top: 16px; font-size: 13px; color: var(--cat-muted); }
.inbox-list { flex: 1; overflow-y: auto; overscroll-behavior: contain; padding: 4px 8px; min-height: 0; scrollbar-width: thin; }
.inbox-conversation { position: relative; display: flex; align-items: center; gap: 12px; width: 100%; min-height: 88px; padding: 16px 12px; border: 0; border-radius: 12px; color: var(--cat-text); background: transparent; text-align: left; }
.inbox-conversation::after { content: ''; position: absolute; bottom: 0; left: 72px; right: 12px; border-bottom: 1px solid var(--cat-subtle); }
.inbox-conversation:hover { background: var(--cat-bg); }
.inbox-conversation.is-selected { background: var(--cat-tint); }
.inbox-conversation.is-selected::after { border-color: transparent; }
.inbox-avatar { width: 48px; height: 48px; flex: 0 0 48px; display: inline-flex; align-items: center; justify-content: center; border-radius: 50%; background: var(--cat-subtle); color: var(--cat-muted); font-size: 14px; font-weight: 600; }
.is-selected .inbox-avatar,.inbox-thread-head .inbox-avatar { color: var(--cat-accent); background: var(--cat-tint); }
.is-selected .inbox-avatar { box-shadow: inset 0 0 0 1px var(--cat-border); }
.inbox-conversation-copy { min-width: 0; flex: 1; }
.inbox-conversation-top { display: flex; align-items: baseline; gap: 8px; }
.inbox-conversation-top strong { flex: 1; min-width: 0; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-size: 16px; font-weight: 600; }
.inbox-conversation-top time { flex: none; font-size: 13px; color: var(--cat-muted); }
.inbox-conversation-preview { display: block; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-size: 14px; line-height: 1.5; color: var(--cat-muted); margin-top: 4px; }
.inbox-list-foot { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 4px 12px; flex: none; padding: 12px 20px; border-top: 1px solid var(--cat-subtle); color: var(--cat-muted); font-size: 13px; }
.inbox-workspace :is(.inbox-list-foot button,.inbox-list-empty button,.inbox-state button,.inbox-older) { min-height: 44px; padding: 8px 12px; border: 1px solid var(--cat-border); border-radius: 8px; background: var(--cat-surface); color: var(--cat-accent); font-size: 14px; font-weight: 600; }
.inbox-workspace [hidden] { display: none !important; }
.inbox-thread-pane { background: var(--cat-bg); }
.inbox-thread-head { display: flex; align-items: center; flex: none; gap: 12px; min-height: 88px; padding: 16px 24px; border-bottom: 1px solid var(--cat-border); background: var(--cat-surface); }
.inbox-thread-person { min-width: 0; flex: 1; }
.inbox-thread-person h2 { font-size: 18px; line-height: 1.35; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.inbox-thread-person > span { display: block; margin-top: 4px; color: var(--cat-muted); font-size: 14px; }
.inbox-workspace .inbox-back { display: none; }
.inbox-thread-guidance { padding: 8px 24px; flex: none; text-align: center; font-size: 13px; line-height: 1.5; color: var(--cat-muted); background: var(--cat-surface); border-bottom: 1px solid var(--cat-subtle); }
.inbox-messages { flex: 1; min-height: 0; overflow: auto; overscroll-behavior: contain; display: flex; flex-direction: column; gap: 8px; padding: 24px 32px; scrollbar-width: thin; }
.inbox-messages > * { flex-shrink: 0; }
.inbox-date { display: flex; justify-content: center; margin: 8px 0 16px; }
.inbox-date span { border-radius: 8px; padding: 4px 12px; font-size: 13px; color: var(--cat-muted); background: var(--cat-surface); box-shadow: 0 1px 2px hsl(40 7% 12% / .06); }
.inbox-message { align-self: flex-start; max-width: min(82%, 540px); padding: 12px 16px 8px; border: 1px solid var(--cat-subtle); border-radius: 0 12px 12px 12px; background: var(--cat-surface); color: var(--cat-text); box-shadow: 0 1px 2px hsl(40 7% 12% / .06); }
.inbox-message.is-outgoing { align-self: flex-end; border-radius: 12px 0 12px 12px; background: var(--cat-tint); border-color: transparent; }
.inbox-message p { font-size: 16px; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; }
.inbox-message-meta { display: flex; justify-content: flex-end; align-items: center; gap: 8px; margin-top: 4px; color: var(--cat-muted); font-size: 13px; }
.inbox-message-meta span { display: flex; align-items: center; gap: 4px; }
.inbox-media { display: flex; align-items: center; gap: 12px; padding: 4px 0 8px; min-width: 0; }
.inbox-media svg { flex: none; color: var(--cat-accent); }
.inbox-media div { min-width: 0; }
.inbox-media strong { font-size: 14px; }
.inbox-media span { display: block; font-size: 13px; color: var(--cat-muted); overflow-wrap: anywhere; }
.inbox-older { align-self: center; margin-bottom: 8px; }
.inbox-state,.inbox-list-empty { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 16px; color: var(--cat-muted); padding: 32px; text-align: center; }
.inbox-state { flex: 1; min-height: 0; }
.inbox-state h2,.inbox-list-empty h2 { font-size: 20px; color: var(--cat-text); }
.inbox-state p { max-width: 40ch; font-size: 16px; line-height: 1.5; }
.inbox-list-empty p { font-size: 14px; }
.inbox-state-icon { display: grid; place-items: center; width: 80px; height: 80px; background: var(--cat-tint); color: var(--cat-accent); border-radius: 24px; margin-bottom: 8px; }
.inbox-state-note { margin-top: 16px; font-size: 13px; }
.inbox-composer { flex: none; padding: 12px 24px 16px; border-top: 1px solid var(--rule); background: var(--surface); }

@media (min-width: 769px) and (max-width: 1179px) {
  .inbox-workspace { grid-template-columns: 300px minmax(0,1fr); }
  .inbox-messages { padding: 16px; }
  .inbox-thread-head,.inbox-composer { padding: 16px; }
}
@media (max-width: 1023px) {
  html[data-page="inbox"] #content { padding: 0; }
  html[data-page="inbox"] #app { min-height: 0; }
  .inbox-workspace { height: calc(100dvh - 80px); border: 0; border-radius: 0; }
}
@media (max-width: 768px) {
  .inbox-workspace { display: flex; flex-direction: column; }
  .inbox-list-pane { flex: 1; border: 0; }
  .inbox-list-head { padding: 16px 16px 12px; }
  .inbox-list-title { margin-bottom: 16px; }
  .inbox-list-title h1 { font-size: 24px; }
  .inbox-list-title p { display: none; }
  .inbox-list-meta { padding-top: 12px; }
  .inbox-list { padding: 0 4px; }
  .inbox-conversation { padding: 16px 12px; }
  .inbox-list-foot { padding: 12px 16px max(12px, env(safe-area-inset-bottom)); }
  .inbox-thread-pane { display: none; }
  .inbox-workspace.is-thread-open .inbox-list-pane { display: none; }
  .inbox-workspace.is-thread-open .inbox-thread-pane { display: flex; flex: 1; }
  html[data-page="inbox"]:has(.inbox-workspace.is-thread-open) .mobile-header { display: none; }
  .inbox-workspace .inbox-back { display: inline-flex; }
  .inbox-thread-head { gap: 8px; min-height: 72px; padding: max(12px, env(safe-area-inset-top)) 12px 12px 4px; }
  .inbox-thread-head .inbox-avatar { height: 40px; width: 40px; flex-basis: 40px; }
  .inbox-thread-person h2 { font-size: 16px; }
  .inbox-thread-person > span { font-size: 13px; margin-top: 2px; }
  .inbox-thread-guidance { padding: 8px 16px; }
  .inbox-messages { padding: 16px 12px; }
  .inbox-message { max-width: 88%; padding: 8px 12px; }
  .inbox-message p { font-size: 16px; }
  .inbox-date { margin: 0 0 12px; }
  .inbox-composer { padding: 8px 12px max(12px, env(safe-area-inset-bottom)); }

}
/* Conversas pelo método: quem é, quando volta, o que responder. */
.inbox-avatar.is-unnamed { color: var(--cat-muted); }
.inbox-tag { display: inline-block; align-self: flex-start; margin-top: 4px; padding: 1px 8px; border-radius: 999px; background: var(--cat-subtle, #eef0ec); color: var(--cat-muted); font-size: 13px; font-weight: 600; }

.inbox-message.is-unavailable p { display: flex; gap: 6px; align-items: flex-start; color: var(--cat-muted); font-style: italic; }


/* Recepcionista IA: faixa no topo, passagem IA ↔ equipe e custos da janela de 24h. */
.inbox-ai { display: flex; flex-wrap: wrap; align-items: center; gap: 4px 8px; margin: 0 0 8px; padding: 8px 12px; font-size: 14px; line-height: 1.5; }
.inbox-ai > span { display: inline; }
.inbox-ai svg { vertical-align: -3px; }
.inbox-ai.is-on { background: var(--brand-soft, var(--cat-tint)); color: var(--brand-text, var(--cat-text)); }
.inbox-ai.is-alert { background: var(--wait-bg, var(--cat-tint)); }
.inbox-ai .journey-text-button { font-size: inherit; }

.inbox-by { font-weight: 700; letter-spacing: .02em; color: var(--cat-muted); }
.inbox-by.is-ai { color: var(--cat-accent); }
.inbox-message.is-outbox { opacity: .85; border: 1px dashed var(--cat-control, var(--cat-border)); }
.inbox-message.is-outbox.is-failed { opacity: 1; border: 1px solid var(--danger, #b64032); background: var(--cat-danger-tint, #fff3f1); }
.inbox-message.is-outbox.is-failed .inbox-message-meta span:last-child { color: var(--danger, #b64032); font-weight: 600; }
.inbox-message.is-outbox.is-uncertain { opacity: 1; border-color: var(--wait, #b27816); }
.inbox-outbox-actions { display: flex; justify-content: flex-end; margin-top: 8px; }
.inbox-outbox-actions .btn { width: auto; }
.inbox-waiting-dot { display: inline-block; width: 8px; height: 8px; margin-right: 6px; border-radius: 50%; background: var(--cat-accent); vertical-align: 1px; }
.inbox-conversation.is-waiting strong { font-weight: 800; }
@media (max-width: 540px) {

}

/* Painel da Recepcionista IA (Master). */
.ai-settings { display: grid; gap: 16px; font-size: 14px; line-height: 1.55; }
.ai-settings-switch, .ai-settings-when label { display: flex; gap: 10px; align-items: flex-start; cursor: pointer; }
.ai-settings-switch input, .ai-settings-when input { margin-top: 4px; flex: none; width: 18px; height: 18px; accent-color: var(--cat-accent); }
.ai-settings small { display: block; color: var(--cat-muted); font-size: 13px; }
.ai-settings-when { display: grid; gap: 10px; border: 1px solid var(--cat-border); border-radius: 8px; padding: 12px 14px; }
.ai-settings-when[disabled] { opacity: .55; }
.ai-settings-when legend { padding: 0 4px; font-weight: 700; }
.ai-settings h4 { margin: 0 0 6px; font-size: 14px; }
.ai-settings ul { margin: 0; padding-left: 18px; display: grid; gap: 4px; }
.ai-settings-costs { padding: 12px 14px; border-radius: 8px; background: var(--cat-bg, #f6f6f3); }
.ai-settings-costs p + p { margin-top: 6px; }
/* Celular com a conversa aberta: as mensagens ganham o espaço das faixas do topo. */
@media (max-width: 1023px) {
  .journey-conversation-nav:has(~ .inbox-workspace.is-thread-open),
  .inbox-connection:has(~ .inbox-workspace.is-thread-open),
  .inbox-ai:has(~ .inbox-workspace.is-thread-open) { display: none; }
}
@media (max-width: 540px) {

}
.ai-settings-name { display: grid; gap: 6px; }
.ai-settings-name input { max-width: 280px; }

/* Conversa aberta com mais espaço: selos na linha do telefone, ações no
   cabeçalho e "quem responde" na linha de status. */
.inbox-thread-head { flex-wrap: wrap; min-height: 72px; padding: 12px 20px; gap: 10px 12px; }
.inbox-person-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 4px 6px; margin-top: 3px; font-size: 13px; color: var(--cat-muted); }
.inbox-chips { display: contents; }
.inbox-person-meta .chip { font-size: 13px; padding: 1px 8px; max-width: 100%; white-space: normal; }
.inbox-head-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 8px; margin-left: auto; }
.inbox-head-actions:empty { display: none; }
.inbox-head-actions .btn { width: auto; }
.inbox-thread-guidance.is-handoff { color: var(--cat-text); }
.inbox-thread-guidance.is-ai { background: var(--brand-soft, var(--cat-tint)); color: var(--brand-text, var(--cat-text)); }
.inbox-thread-guidance svg { vertical-align: -2px; margin-right: 2px; }
.inbox-thread-guidance .journey-text-button { font-size: inherit; font-weight: 700; }
@media (max-width: 540px) {
  .inbox-head-actions { flex-basis: 100%; justify-content: flex-start; }
  .inbox-person-meta { font-size: 13px; }
}

/* Conversa com a equipe: devolver para a IA fica à vista, não escondido. */
.inbox-return { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px 16px; margin: 0 0 10px; padding: 10px 14px; border-radius: 12px; background: var(--brand-soft, var(--cat-tint)); color: var(--cat-text); font-size: 14px; line-height: 1.45; }
.inbox-return[hidden] { display: none; }
.inbox-return > span { flex: 1 1 260px; }
.inbox-return svg { vertical-align: -3px; }
.inbox-return .btn { flex: none; }

/* Onda 5: Conversas sem WhatsApp conectado é uma tela só; quem espera resposta aparece. */
.inbox-off { max-width: 560px; margin: 48px auto; padding: 32px 28px; display: flex; flex-direction: column; align-items: flex-start; gap: 14px; border-radius: 20px; background: var(--cat-surface); border: 1px solid var(--cat-border); }
.inbox-off h1 { margin: 0; font-size: 24px; line-height: 1.25; color: var(--cat-text); }
.inbox-off p { margin: 0; color: var(--cat-muted); font-size: 16px; line-height: 1.5; }
.inbox-off .btn { min-height: 48px; }
.inbox-off-icon { display: grid; place-items: center; width: 56px; height: 56px; border-radius: 16px; background: var(--cat-tint); color: var(--cat-accent); }
.inbox-off-note { font-size: 14px !important; }
@media (max-width: 640px) {
  .inbox-head-actions { justify-content: flex-start; gap: 6px; }
  .inbox-head-actions .btn { min-height: 36px; padding: 0 12px; font-size: 14px; }
}
.inbox-off-need { font-size: 15px !important; color: var(--cat-text) !important; }
.inbox-tags { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 4px; }
.inbox-reply-tag { display: inline-block; padding: 1px 8px; border-radius: 999px; background: var(--cat-tint); color: var(--cat-accent); font-size: 13px; font-weight: 700; }
.inbox-thread-person h2:focus { outline: none; }
@media (max-width: 640px) { .inbox-off { margin: 16px 0; padding: 24px 20px; } }

/* Com uma conversa aberta, o aviso (limite de ritmo, cota de IA) sobe para a área das mensagens e nunca cobre o campo de texto nem o rascunho. */
body:has(.inbox-composer) .toast-container { top: 96px; bottom: auto; }
@media (max-width: 1023px) {
  body:has(.inbox-composer) .toast-container { top: 224px; }
}

/* ---------- Campo de resposta (desenho aprovado em 29/10/2026) ----------
   Uma linha campo + Enviar (48 px), um slot de status de 1 linha com altura fixa, chips de 44 px em uma linha,
   sem sombra, igual nos dois temas. Só tokens. Um botão cheio por vista. */
.cmp { display: flex; flex-direction: column; gap: 8px; }
.cmp[hidden], .cmp [hidden] { display: none !important; }
.cmp-chips { display: flex; gap: 6px; overflow-x: auto; scrollbar-width: none; margin: 0 -12px; padding: 0 12px; }
.cmp-chips::-webkit-scrollbar { display: none; }
.cmp-chips:empty { display: none; }
.cmp-chip { flex: none; min-height: 44px; padding: 0 11px; border-radius: 9999px; border: 1px solid var(--rule-strong); background: transparent; color: var(--ink); font: 600 14px var(--font-ui); display: inline-flex; align-items: center; gap: 4px; white-space: nowrap; cursor: pointer; }
.cmp-chip.is-ai { color: var(--brand-text); border-color: var(--brand-text); }
.cmp-chip:disabled { cursor: progress; color: var(--ink-2); border-color: var(--rule-strong); }
.cmp-slot { display: flex; align-items: center; gap: 6px; margin: 0; height: 20px; overflow: hidden; white-space: nowrap; font-size: 13px; line-height: 20px; color: var(--ink-mute); }
.cmp-slot-icon { display: inline-flex; flex: none; }
.cmp-slot-text { overflow: hidden; text-overflow: ellipsis; font-weight: 600; color: var(--ink); }
.cmp-slot.is-wait, .cmp-slot.is-wait .cmp-slot-text { color: var(--wait); }
.cmp-slot.is-bad, .cmp-slot.is-bad .cmp-slot-text { color: var(--bad); }
.cmp-row { display: flex; gap: 8px; align-items: flex-end; }
.cmp-slot ~ .cmp-row { margin-top: 4px; }   /* 8 + 4 = 12 px entre o slot e o campo, em todos os estados */
.cmp-fld { flex: 1; min-width: 0; padding: 11px 14px; background: var(--paper); border: 1px solid var(--rule-strong); border-radius: var(--radius-sm); }
.cmp-fld:focus-within { outline: 2px solid var(--brand-text); border-color: var(--brand-text); }
.cmp-fld.is-error { border-color: var(--bad); }
.cmp-fld textarea { display: block; width: 100%; resize: none; height: 24px; max-height: 96px; padding: 0; margin: 0; border: 0; background: transparent; outline: 0; font: 400 16px/24px var(--font-ui); color: var(--ink); overflow-y: auto; box-shadow: none; }
.cmp .cmp-fld textarea, .cmp .cmp-fld textarea:focus, .cmp .cmp-fld textarea:focus-visible { border: 0; outline: 0; background: transparent; box-shadow: none; border-radius: 0; padding: 0; min-height: 0; }
.cmp-fld textarea::placeholder { color: var(--ink-mute); opacity: 1; }
.cmp-send { flex: none; width: 96px; height: 48px; border-radius: 9999px; border: 1px solid transparent; background: var(--btn-fill); color: var(--btn-ink); font: 700 16px var(--font-ui); display: inline-flex; align-items: center; justify-content: center; gap: 8px; box-shadow: none; cursor: pointer; white-space: nowrap; }
.cmp-send[aria-disabled="true"] { cursor: default; }
.cmp-send.is-off { background: transparent; color: var(--ink-mute); border-color: var(--rule-strong); }
.cmp-send.is-lock { background: transparent; color: var(--wait); border-color: var(--rule-strong); font-size: 15px; }
.cmp-send.is-retry { font-size: 15px; }
.cmp-send.is-busy { gap: 6px; opacity: .85; }
.cmp-spin { width: 14px; height: 14px; border-radius: 50%; border: 2px solid currentColor; border-right-color: transparent; animation: cmp-spin .8s linear infinite; }
@keyframes cmp-spin { to { transform: rotate(360deg); } }
@media (prefers-reduced-motion: reduce) { .cmp-spin { animation: none; } }
.cmp-wa { min-height: 44px; align-self: stretch; display: inline-flex; align-items: center; justify-content: center; gap: 8px; padding: 0 16px; border-radius: 9999px; border: 1px solid var(--rule-strong); background: transparent; color: var(--ink); font: 600 15px var(--font-ui); text-decoration: none; }
.cmp-wa.is-full { background: var(--btn-fill); color: var(--btn-ink); border-color: transparent; min-height: 48px; font-size: 16px; }
.cmp-closed { margin: 0; padding: 12px 14px; border-radius: var(--radius-sm); background: var(--wait-bg); color: var(--ink); font-size: 14px; line-height: 1.45; }
/* Teclado aberto (celular): o campo fica fixo na base e some o que não ajuda a escrever. Falha e limite continuam à vista. */
.cmp.is-typing { padding-bottom: max(8px, env(safe-area-inset-bottom)); }
.cmp.is-typing .cmp-chips, .cmp.is-typing .cmp-wa, .cmp.is-typing .cmp-slot:not(.is-bad):not(.is-wait) { display: none; }
@media (min-width: 900px) {
  .cmp-chips { margin: 0; padding: 0; overflow: visible; flex-wrap: wrap; }
}

/* ---------- Redesenho de Conversas (28/10/2026): abas, uma linha da Sofia, um selo por linha, régua da janela, cabeçalho de 64 px, painel ---------- */
.inbox-list-head { padding: var(--sp-5) var(--sp-4) var(--sp-3); }
.inbox-list-title { margin-bottom: var(--sp-4); }
.inbox-tabs { display: grid; grid-template-columns: 1fr 1fr; gap: var(--sp-1); padding: var(--sp-1); margin-bottom: var(--sp-3); border-radius: var(--radius-sm); background: var(--surface-2); }
.inbox-workspace .inbox-tab { display: inline-flex; align-items: center; justify-content: center; gap: var(--sp-2); min-height: 44px; padding: 0 var(--sp-2); border: 0; border-radius: var(--radius-xs); background: transparent; color: var(--ink-2); font: 600 14px var(--font-ui); white-space: nowrap; }
.inbox-workspace .inbox-tab.is-on { background: var(--surface); color: var(--ink); box-shadow: 0 1px 3px hsl(40 7% 12% / .14); }
.inbox-tab-n { min-width: 22px; padding: 0 var(--sp-2); border-radius: 9999px; font-size: 13px; line-height: 22px; text-align: center; color: var(--ink-mute); }
.inbox-tab:first-child .inbox-tab-n:not(:empty):not(.is-zero) { color: var(--wait); background: var(--wait-bg); }
.inbox-tab-n:empty { display: none; }
.inbox-workspace .inbox-tab[hidden] { display: none; }
.inbox-tabs.has-sofia { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.inbox-tabs.has-sofia .inbox-tab { padding: 0 var(--sp-1); gap: var(--sp-1); }
.inbox-workspace .inbox-tab:focus-visible { outline: 2px solid var(--ink); outline-offset: 1px; }
/* Aba Sofia: a linha de estado reusa .inbox-win; "respondendo" usa o tom da Sofia (petróleo), "esperando" o cinza neutro. */
.inbox-win.is-sofia { color: var(--ink-2); }
.inbox-win.is-plain svg, .inbox-win.is-sofia svg { flex: none; }
.inbox-conversation.is-sofia .inbox-win { font-weight: 600; max-width: 100%; min-width: 0; flex-wrap: nowrap; }
.inbox-win-t { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.inbox-win svg { flex: none; }
@media (min-width: 1024px) { .inbox-conversation.is-sofia .inbox-win { font-weight: 500; gap: 4px; } .inbox-conversation.is-sofia .inbox-win.is-open { font-weight: 500; letter-spacing: -.03em; } }
/* Aba marcada: aro com contraste de 3:1 ou mais contra a trilha e contra o quadro (claro e escuro). */
.inbox-workspace .inbox-tab.is-on { box-shadow: inset 0 0 0 1px var(--rule-strong); }
/* Subtítulo do computador: sempre 1 linha, altura fixa. */
.inbox-list-title > div { min-width: 0; }
.inbox-list-title p { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-height: 20px; }
/* Faixa da Sofia: 1 linha; o texto corta com reticências, a ação não quebra. */
.inbox-ai:not(.is-alert) .inbox-ai-text { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
@media (min-width: 1024px) { .inbox-workspace .inbox-ai:not(.is-alert) { padding: 0 var(--sp-2); gap: var(--sp-1); } .inbox-ai:not(.is-alert) .inbox-ai-text { font-size: 13px; } .inbox-ai-action { font-size: 13px; } }
.inbox-conversation.is-sofia .inbox-conversation-preview { overflow: hidden; text-overflow: ellipsis; }
.inbox-search { border: 1px solid var(--rule-strong); background: var(--surface); }
.inbox-workspace .inbox-ai { display: flex; align-items: center; gap: var(--sp-2); min-height: 48px; margin: 0 var(--sp-4) var(--sp-1); padding: 0 var(--sp-3); border: 1px solid var(--rule); border-radius: var(--radius-sm); background: var(--surface); font-size: 14px; color: var(--ink-2); }
.inbox-ai[hidden] { display: none; }
.inbox-ai svg { flex: none; color: var(--brand-text); }
.inbox-ai-text { flex: 1; min-width: 0; line-height: 1.35; padding: var(--sp-2) 0; }   /* quebra em 2 linhas em vez de cortar */
.inbox-ai-text strong { color: var(--ink); }
.inbox-ai.is-alert { background: var(--wait-bg); border-color: transparent; }
.inbox-ai.is-alert .inbox-ai-text { white-space: normal; line-height: 1.35; }
.inbox-ai-action, .inbox-link { flex: none; min-height: 44px; padding: 0 var(--sp-1); border: 0; background: transparent; color: var(--brand-text); font: 700 14px var(--font-ui); text-decoration: underline; text-underline-offset: 3px; cursor: pointer; }
.inbox-workspace .inbox-link { border: 0; padding: 0 var(--sp-1); }
.inbox-list-meta { padding: var(--sp-4) var(--sp-5) var(--sp-2); font-size: 13px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--ink-mute); }
.inbox-list-meta:has(#inbox-count:empty) { display: none; }
.inbox-list-foot { justify-content: center; padding: var(--sp-2) var(--sp-4); }
.inbox-list-foot[hidden] { display: none; }
.inbox-conversation { min-height: 88px; padding: var(--sp-3); }
.inbox-conversation-top strong { font-weight: 600; }
.inbox-conversation.is-waiting strong { font-weight: 700; }
.inbox-tail { font-weight: 400; color: var(--ink-mute); }
.inbox-conversation-top time.is-late { color: var(--wait); font-weight: 700; }
.inbox-conversation-preview.is-edited { font-style: italic; }
.inbox-tags { margin-top: var(--sp-1); }
.inbox-win { display: inline-flex; align-items: center; gap: var(--sp-1); font-size: 13px; font-weight: 700; color: var(--ink-mute); }
.inbox-win.is-open { color: var(--ok); }
.inbox-win.is-closing { color: var(--wait); }
.inbox-win.is-closed { color: var(--ink-2); }
.inbox-win.is-plain { font-weight: 500; }
.inbox-conversation.is-selected { box-shadow: inset 3px 0 0 var(--brand); background: var(--brand-soft); }
.inbox-skel { display: flex; align-items: center; gap: var(--sp-3); min-height: 72px; padding: var(--sp-3); border-bottom: 1px solid var(--rule-soft); }
.inbox-skel > span { width: 48px; height: 48px; border-radius: 50%; background: var(--surface-2); flex: none; }
.inbox-skel > div { flex: 1; display: grid; gap: var(--sp-2); }
.inbox-skel i { display: block; height: 12px; border-radius: 6px; background: var(--surface-2); }
.inbox-skel i:last-child { width: 70%; }
.inbox-list-empty { align-items: flex-start; text-align: left; gap: var(--sp-3); margin: var(--sp-2) var(--sp-3); padding: var(--sp-5) var(--sp-4); border: 1px solid var(--rule); border-radius: var(--radius); background: var(--surface); }
.inbox-list-empty h2 { font-size: 16px; line-height: 1.35; }
.inbox-list-empty p { color: var(--ink-mute); font-size: 14px; line-height: 1.5; }
.inbox-list-empty.is-error { background: var(--surface-2); border-color: var(--rule); color: var(--ink); }
.inbox-list-empty.is-error h2 { color: var(--ink); }
.inbox-list-empty.is-error svg { color: var(--bad); }
.inbox-list-empty .btn { min-height: 44px; }
.inbox-ok-mark { display: grid; place-items: center; width: 44px; height: 44px; border-radius: var(--radius-sm); background: var(--ok-bg); color: var(--ok); }

/* Conversa: cabeçalho de 64 px */
.inbox-thread-head { flex-wrap: nowrap; min-height: 64px; padding: var(--sp-2) var(--sp-4); gap: var(--sp-3); }
.inbox-thread-person h2 { font-size: 16px; line-height: 1.3; }
.inbox-person-sub { font-size: 13px; color: var(--ink-mute); margin-top: 2px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.inbox-head-actions { flex-wrap: nowrap; align-items: center; gap: var(--sp-1); margin-left: auto; flex: none; }
.inbox-workspace .inbox-tonal { display: inline-flex; align-items: center; gap: var(--sp-2); min-height: 44px; padding: 0 var(--sp-4); border: 1px solid var(--rule-strong); border-radius: var(--radius-sm); background: var(--brand-soft); color: var(--brand-text); font: 700 14px var(--font-ui); white-space: nowrap; }
.inbox-menu-wrap { position: relative; }
.inbox-menu { position: absolute; right: 0; top: calc(100% + var(--sp-1)); z-index: 20; min-width: 260px; padding: var(--sp-2); border: 1px solid var(--rule); border-radius: var(--radius-sm); background: var(--surface); box-shadow: 0 8px 24px hsl(40 7% 12% / .16); }
.inbox-menu hr { margin: var(--sp-1) var(--sp-2); border: 0; border-top: 1px solid var(--rule); }
.inbox-workspace .inbox-menu-item { display: flex; align-items: center; gap: var(--sp-3); width: 100%; min-height: 44px; padding: 0 var(--sp-3); border: 0; border-radius: var(--radius-xs); background: transparent; color: var(--ink); font: 600 14px var(--font-ui); text-align: left; text-decoration: none; }
.inbox-workspace .inbox-menu-item:hover { background: var(--surface-2); }
.inbox-menu-item.is-static { color: var(--ink-2); font-weight: 500; }
.inbox-menu-row { display: inline-flex; align-items: center; gap: var(--sp-3); flex: 1; }
.inbox-menu-sofia small { font-size: 13px; color: var(--ink-mute); }
.inbox-menu-sofia .inbox-menu-item { justify-content: space-between; }
.inbox-ruler { position: relative; display: flex; align-items: center; justify-content: space-between; gap: var(--sp-3); flex: none; min-height: 40px; padding: var(--sp-2) var(--sp-4); border-bottom: 1px solid var(--rule-soft); background: var(--ok-bg); color: var(--ok); font-size: 14px; font-weight: 700; overflow: hidden; }
.inbox-ruler[hidden] { display: none; }
.inbox-ruler-text { display: inline-flex; align-items: center; gap: var(--sp-2); min-width: 0; }
.inbox-ruler-text > span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
@media (max-width: 420px) { .inbox-ruler-text > span { white-space: normal; line-height: 1.3; } }
.inbox-ruler-side { flex: none; font-size: 13px; font-weight: 600; }
.inbox-ruler-bar { position: absolute; left: 0; bottom: 0; height: 3px; background: currentColor; }
.inbox-ruler.is-closing { background: var(--wait-bg); color: var(--wait); }
.inbox-ruler.is-closed { background: var(--surface-2); color: var(--ink-2); }
.inbox-ruler.is-sofia { background: var(--brand-soft); color: var(--brand-text); }
.inbox-ruler .inbox-link { min-height: 32px; color: var(--ink); }
.inbox-edited { align-self: center; display: flex; align-items: flex-start; gap: var(--sp-2); max-width: 92%; font-size: 13px; font-style: italic; color: var(--ink-mute); text-align: left; }
.inbox-edited svg { flex: none; margin-top: 2px; }
.inbox-return { justify-content: space-between; border: 1px solid var(--rule); background: var(--surface-2); }
.inbox-return.is-sofia { background: var(--brand-soft); border-color: transparent; }
.inbox-return > span { flex: 1 1 0; min-width: 0; }
.inbox-return .btn { min-height: 44px; background: transparent; color: var(--ink); border: 1px solid var(--rule-strong); }
.cmp-chip.is-ai { background: var(--brand-soft); }
.cmp.is-closed .cmp-send { display: none; }
.cmp-closed { padding: 0; background: transparent; color: var(--ink-mute); font-size: 13px; line-height: 1.4; }
.cmp-slot ~ .cmp-row { margin-top: 0; }

/* Painel do computador */
.inbox-panel { display: none; }
@media (min-width: 1180px) {
  .inbox-workspace.is-thread-open { grid-template-columns: minmax(300px, 360px) minmax(0, 1fr) 300px; }
  .inbox-workspace.is-thread-open .inbox-panel { display: flex; flex-direction: column; gap: var(--sp-5); min-height: 0; overflow-y: auto; padding: var(--sp-5); border-left: 1px solid var(--rule); background: var(--surface); }
}
.inbox-panel-title { margin: 0 0 var(--sp-3); font-size: 13px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--ink-mute); }
.inbox-panel-name { font-size: 18px; margin-bottom: var(--sp-3); }
.inbox-panel dl { display: grid; gap: var(--sp-2); margin: 0 0 var(--sp-3); }
.inbox-panel dl > div { display: flex; justify-content: space-between; gap: var(--sp-3); font-size: 14px; }
.inbox-panel dt { color: var(--ink-mute); }
.inbox-panel dd { margin: 0; font-weight: 700; text-align: right; }
.inbox-panel dd.is-wait { color: var(--wait); }
.inbox-panel-text { font-size: 14px; line-height: 1.5; color: var(--ink-2); margin-bottom: var(--sp-2); }
.inbox-panel .inbox-link { display: block; padding: 0; min-height: 32px; text-align: left; }

/* Sem WhatsApp */
.inbox-off-list { list-style: none; margin: 0; padding: 0; display: grid; gap: var(--sp-3); }
.inbox-off-list li { display: flex; gap: var(--sp-3); font-size: 16px; line-height: 1.5; color: var(--ink); }
.inbox-off-list svg { flex: none; margin-top: 3px; color: var(--ok); }
.inbox-off { border: 0; background: transparent; padding: var(--sp-5) var(--sp-4); }
.inbox-off-ask { display: flex; gap: var(--sp-3); align-items: flex-start; padding: var(--sp-3); border: 1px solid var(--rule); border-radius: var(--radius-sm); background: var(--surface) !important; font-size: 14px !important; }

@media (max-width: 768px) {
  .inbox-list-title { display: none; }
  .inbox-list-head { padding: var(--sp-3) var(--sp-4); }
  .inbox-workspace .inbox-ai { margin: 0 var(--sp-4) var(--sp-1); }
  .inbox-list-meta { padding: var(--sp-3) var(--sp-4) var(--sp-2); }
  .inbox-thread-head { padding: max(var(--sp-2), env(safe-area-inset-top)) var(--sp-3) var(--sp-2) var(--sp-1); min-height: 64px; }
  .inbox-thread-head .inbox-avatar { display: none; }
  .inbox-workspace .inbox-tonal { padding: 0 var(--sp-3); }
  .inbox-ruler { padding: var(--sp-2) var(--sp-3); }
}
@media (max-width: 389px) { .inbox-ruler-side.is-until { display: none; } }
/* Com uma sugestão da Sofia no campo, "Outra sugestão" e "Apagar" continuam à vista mesmo com o teclado aberto. */
.cmp.is-typing .cmp-chips:has([data-clear-suggest]) { display: flex; }
.cmp.is-typing .cmp-slot.is-note { display: flex; }
/* Largura: a 1280 px (menu lateral aberto) a lista e o painel ficam mais estreitos para a conversa respirar; a partir de 1440 px voltam ao tamanho cheio. */
@media (min-width: 1180px) {
  .inbox-workspace { grid-template-columns: 300px minmax(0, 1fr); }
  .inbox-workspace.is-thread-open { grid-template-columns: 300px minmax(0, 1fr) 260px; }
  .inbox-composer .cmp-chips { flex-wrap: nowrap; overflow-x: auto; margin: 0 calc(var(--sp-3) * -1); padding: 0 var(--sp-3); }
}
@media (min-width: 1440px) {
  .inbox-workspace { grid-template-columns: 360px minmax(0, 1fr); }
  .inbox-workspace.is-thread-open { grid-template-columns: 360px minmax(0, 1fr) 300px; }
}
@media (min-width: 900px) and (max-width: 1179px) { .inbox-composer .cmp-chips { flex-wrap: nowrap; overflow-x: auto; } }

/* ---------- Correção de fidelidade (29/10/2026) ---------- */
.inbox-person-sub .sub-d, .inbox-long { display: none; }
.inbox-ficha, .inbox-panel-close { display: none; }
.inbox-keys { margin-top: auto; padding-top: var(--sp-4); border-top: 1px solid var(--rule); font-size: 13px; line-height: 1.9; color: var(--ink-mute); }
.inbox-keys kbd { display: inline-block; min-width: 22px; margin: 0 2px; padding: 0 5px; border: 1px solid var(--rule-strong); border-radius: 6px; background: var(--surface-2); font: 600 12px/20px var(--font-ui); text-align: center; color: var(--ink); }
.inbox-keys .inbox-link { display: inline; min-height: 0; padding: 0; font-size: 13px; }
/* Selo de contagem sobre o botão do menu (celular) */
.navigation-button { position: relative; }
@media (min-width: 769px) {
  .inbox-long { display: inline; }
  .inbox-list-title p { display: block; }
}
/* Computador: a página ocupa toda a largura útil (sem recuo nem moldura) e a conversa ganha a sobra. */
@media (min-width: 1024px) {
  html[data-page="inbox"] #content { padding: 0; }
  .inbox-workspace { border: 0; border-radius: 0; box-shadow: none; }
  .inbox-person-sub .sub-m { display: none; }
  .inbox-person-sub .sub-d { display: inline; }
  .inbox-list-title p { white-space: normal; line-height: 1.4; }
  .inbox-ai-text { white-space: normal; line-height: 1.3; padding: var(--sp-2) 0; }
}
/* 1024 a 1179 px: duas colunas; a ficha vira botão no cabeçalho e abre por cima da conversa. */
@media (min-width: 1024px) and (max-width: 1179px) {
  .inbox-workspace { position: relative; grid-template-columns: 300px minmax(0, 1fr); }
  .inbox-workspace.is-thread-open { grid-template-columns: 300px minmax(0, 1fr); }
  .inbox-long { display: none; }
  .inbox-workspace.is-thread-open .inbox-ficha { display: inline-flex; align-items: center; gap: var(--sp-2); min-height: 44px; padding: 0 var(--sp-3); border: 1px solid var(--rule-strong); border-radius: var(--radius-sm); background: transparent; color: var(--ink); font: 600 14px var(--font-ui); }
  .inbox-workspace.is-panel-open .inbox-panel { position: absolute; z-index: 30; top: 0; right: 0; bottom: 0; width: 320px; display: flex; flex-direction: column; gap: var(--sp-5); overflow-y: auto; padding: var(--sp-5); border-left: 1px solid var(--rule); background: var(--surface); box-shadow: -8px 0 24px hsl(40 7% 12% / .12); }
  .inbox-workspace.is-panel-open .inbox-panel-close { display: grid; place-items: center; align-self: flex-end; width: 44px; height: 44px; border: 0; border-radius: 50%; background: transparent; color: var(--ink-2); }
}
@media (max-width: 420px) { .inbox-ruler-text > span { white-space: normal; line-height: 1.3; } }
/* "Desligar atalhos" no menu ⋯ só onde o painel com os atalhos não está à vista (1024 a 1179 px). */
.inbox-workspace .inbox-menu-keys { display: none; }
@media (min-width: 1024px) and (max-width: 1179px) { .inbox-workspace .inbox-menu-keys { display: flex; } }